# Climate Complaint Field Record

For one reported condition at one named unit or zone. Copy into the facility's approved ticket system or print. Enter `unknown` where a fact has not been established; an empty field is not a normal result. Follow the site emergency procedure immediately for a safety condition. This record does not authorize a customer-unit entry, technical repair or claim about stored property.

## 1. Report

Incident/ticket ID: ____________________  Local date/time: ____________________

Customer's unit and best update channel: ______________________________________

Customer's own description, first noticed when, and location of concern:

____________________________________________________________________________

Immediate water, electrical, health or other safety concern? `yes / no / unknown`

If yes or unknown, site-plan action and owner: __________________________________

## 2. Actual promise

Exact agreement, public description or policy checked; version/date and link:

____________________________________________________________________________

What does it promise for this unit? ___________________________________________

Any conflict among sources? `yes / no / unknown`  Owner: _____________________

## 3. Place and observation

Facility/building/floor/unit: __________________________________________________

Climate zone or equipment mapping: ____________________  Source: ______________

Safe observation point, local time, door state and person observing:

____________________________________________________________________________

Observed condition (not a diagnosis): _________________________________________

Instrument and most recent check, if used: ____________________________________

Reading, unit, location and time—or `not measured`: ____________________________

Moisture/condensation/water observed? `yes / no / not checked`

## 4. System evidence and footprint

Display field, value/status, capture time and source—or `not checked`:

____________________________________________________________________________

Other reports or locations checked: ___________________________________________

Affected area currently supported by evidence: ________________________________

Nearby area still unknown: ____________________________________________________

## 5. Operating decision

Existing-customer access: `normal / restricted / unknown`  Owner/time: __________

Climate claim for affected area: `verified / unverified / restricted`  Owner/time: ___

New rental or advertising representation: `continue / hold exact area / review`

Decision owner/time and reason: _______________________________________________

## 6. Qualified technical handoff

Service owner and request ID: _________________________________________________

Facts and unknowns provided, including map/promise/source times: _______________

____________________________________________________________________________

Requested check at the affected place: _______________________________________

Request stage: `draft / sent / accepted / scheduled / work done / verified`

## 7. Customer update

Exact update text and what remains unknown: ___________________________________

____________________________________________________________________________

Channel, sender, send time and delivery state: _________________________________

Next **review**, not promised repair time: _____________________________________

## 8. Closure readbacks

Technical work/result and source/time: ________________________________________

Affected-unit or zone observation after work, method/source/time: ______________

Moisture issue disposition if applicable: _____________________________________

Access and new-rental claim reviewed by/time: __________________________________

Customer final update sent/readback: __________________________________________

Unresolved item, owner and next review: ________________________________________

Exact area and claim released, or retained restriction: ________________________

Final decision owner/time: ____________________________________________________

Readback rule: a normal controller status, completed technician visit or sent customer message alone cannot close the reported unit condition. Record the affected place, source, time and named release decision separately. This is an authored operating template informed by [EPA's building complaint-investigation guide](https://www.epa.gov/indoor-air-quality-iaq/building-air-quality-guide-guide-building-owners-and-facility-managers); see `source-register.md` for its limits.